Privacy Policy

Name: BuildClean
Address: Via Cardinale Tosi, Municipio 7, Milan 20147, Lombardy, Italy, Milan, Lombardy, IT
Telephone: +39 326 208 5264

Effective from 1 January 2026. Last updated: January 2026.

Introduction

BuildClean ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal data. This Privacy Policy explains our practices regarding information collected through our website at cookseybranch.com and related services.

We serve property developers, real estate agents, facility managers, and property owners seeking post-construction cleaning and compliance verification. Our diagnostic methodology requires certain data to assess site conditions, verify regulatory compliance, and deliver targeted cleaning protocols.

Data We Collect

We collect personal data in the following ways:

Contact Forms and Inquiries

When you submit a consultation request or inquiry through our website, we collect:

Your name, email address, and telephone number
Your organisation name and role (e.g., property developer, real estate agent, facility manager)
Property address and building type (residential, commercial, renovation)
Description of post-construction cleaning requirements or compliance concerns
Photographic evidence of site conditions (if provided)

Website Usage Data

We may collect non-personal technical information about your interaction with our website, including:

IP address and device identifiers
Browser type, operating system, and referral source
Pages visited, time spent on pages, and navigation patterns
Approximate geographic location (based on IP)

Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to:

Remember your preferences and login status
Understand how visitors use our site (analytics)
Measure the effectiveness of our content and services
Provide personalised experiences where applicable

You may disable cookies through your browser settings, though this may affect site functionality.

How We Use Your Data

We use the information we collect for the following purposes:

Service Delivery: To respond to your inquiry, schedule consultations, assess site conditions, and deliver post-construction cleaning and compliance verification services.
Diagnostic Assessment: To identify contamination issues, compliance gaps, and develop targeted cleaning protocols specific to your property type and regulatory exposure.
Risk Mitigation: To document findings, verify remediation outcomes, and provide evidence of liability reduction through our diagnostic methodology.
Communication: To send you service updates, inspection reports, compliance documentation, and follow-up communications related to your project.
Website Improvement: To analyse usage patterns, troubleshoot technical issues, and enhance the user experience and content relevance.
Legal Compliance: To comply with applicable laws, regulations, and professional standards in Italy and the European Union.
Business Operations: To manage invoicing, scheduling, and internal record-keeping.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and Italian data protection law, we process your personal data on the following legal bases:

Contract Performance: Processing necessary to fulfil our service agreement with you.
Legitimate Interests: Processing for our legitimate business interests, including service improvement, fraud prevention, and risk management, balanced against your rights.
Legal Obligation: Processing required to comply with Italian, EU, or industry-specific regulatory requirements.
Consent: Where you have explicitly consented to specific processing activities (e.g., marketing communications).

Data Sharing and Third Parties

We do not sell your personal data. However, we may share information with:

Service Providers: Third-party contractors who assist with website hosting, email delivery, analytics, and data storage. These processors are contractually bound to protect your data and use it only for specified purposes.
Legal and Regulatory Bodies: If required by law, court order, or regulatory authority in Italy or the EU.
Professional Partners: With your consent, we may share inspection findings and compliance documentation with architects, engineers, or other professionals involved in your project.
Business Successors: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction (you will be notified).

We do not transfer data outside the European Economic Area without appropriate safeguards compliant with GDPR.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Retention periods vary by data type:

Consultation and Service Data: Retained for the duration of the service engagement plus 7 years for compliance, invoicing, and legal protection purposes.
Website Usage Data: Typically retained for up to 12 months for analytics purposes.
Marketing Communications: Retained until you unsubscribe or withdraw consent.

After the retention period expires, we securely delete or anonymise your data unless legal obligations require longer retention.

Your Rights Under GDPR and Italian Law

As a data subject in the European Union, you have the following rights:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete data.
Right to Erasure: You may request deletion of your data under certain circumstances (the "right to be forgotten").
Right to Restrict Processing: You may request that we limit how we use your data.
Right to Data Portability: You may request your data in a structured, portable format for transfer to another service provider.
Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If processing relies on your consent, you may withdraw it at any time.
Right to Lodge a Complaint: You may file a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) or your local supervisory authority.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

Encryption of data in transit and at rest
Secure password policies and access controls
Regular security assessments and updates
Staff training on data protection and confidentiality
Incident response procedures for data breaches

However, no security measure is absolute. While we strive to protect your data, we cannot guarantee complete security. You are responsible for maintaining the confidentiality of any passwords or access credentials you create.

Data Breach Notification: If we discover a breach of your personal data that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, as required by GDPR.

Children's Privacy

Our services are directed toward business professionals (property developers, real estate agents, facility managers) and are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information and terminate the child's account or service access.

International Data Transfers

BuildClean is based in Milan, Italy, and operates within the European Union. Your data is processed and stored primarily within the EU. If we transfer data outside the EEA, we do so only with appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, and in compliance with GDPR.

Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date at the top. Your continued use of our website and services following such notification constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a data breach, please contact us:

BuildClean
Milan, Lombardy, Italy
Email: hello@cookseybranch.com
Phone: +39 326 208 5264

We will respond to your inquiry within 30 days or as required by applicable law.

Data Protection Officer

If you have concerns about our data protection practices or wish to lodge a formal complaint, you may contact the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) at www.garanteprivacy.it or your local supervisory authority in the EU.